Questions & Answers
About Buddy & Selly
Reverse-Retail GmbH with its brands “Buddy & Selly” and “Vite EnVogue” stands for sustainability as a whole. Buddy & Selly is Europe’s leading retailer for purchase of second hand clothes, bags, shoes and accessories. We buy and sell second hand branded and designer fashion with a lot of passion and we are convinced that discarded designer brands will bring the next owners as much joy as the first. We are always looking for inspiring fashion, handbags, shoes or accessories from selected brands. We are always looking for women’s and men’s fashion, handbags, shoes or accessories from selected brands.
If you have any questions about the purchase just send us an e-mail to service@buddyandselly.com. Our service hours are Monday – Friday from 10:00 – 17:30 (except public holidays).
We are very happy if we have aroused your interest in Buddy & Selly. Here you can subscribe to our Buddy & Selly updates and we will keep you informed about news.
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The protection of your privacy and your personal data when using our website is very important to us. Therefore, we strictly comply with the rules of the Data Protection Act. We collect and store personal data only to the extent technically necessary for processing and responding to any inquiries.
You can find more information here: Privacy policy
We sell our branded products within Germany and in other European countries through the online store Vite EnVogue.
You will find daily new women’s and men’s fashion as well as shoes, handbags and accessories with tested Buddy & Selly quality.
You send us your discarded branded fashion as usual. Since we have a very high demand on the quality of garments, it may happen that we are not able to buy all the pieces of your package. In this case, you have the opportunity to quickly and easily support social projects and donate the clothes that we can not buy directly to the German Clothing Foundation.
Of course, you still have the option to have the entire package returned at your expense.
For more than 50 years, the German Clothing Foundation has been collecting, sorting and distributing used and new clothing as a non-profit organization. With the donations of clothes and the proceeds from recycling, it supports clothing stores and social projects at home and abroad to help people live in warmth and dignity. – You can find more information about the work of the Deutsche Kleiderstiftung here.
Sell to Buddy & Selly
Buddy & Selly makes it as easy as possible for you to part with your used brand and designer fashion. You may visit us in our purchase store or you send your selection by post . You can choose the easiest way for you. You will get your money from Buddy & Selly immediately. No commission business also means no endless waiting for your sale proceeds and therefore no risk.
It is quite simple and convenient; Choose by yourself:
Send us your designer fashion by mail – we will pay the shipping costs. You can find out exactly how it works here.
OR
Visit our first Buddy & Selly purchase store in Hamburg and bring your good pieces with you. There we evaluate your items on the spot and you will receive your money immediately – without any advance notice. We are looking forward to your visit!
Buddy & Selly
Schnackenburgallee 41a (5th floor with elevator)
22525 Hamburg – Bahrenfeld
Customer parking is also available in front of the door!
Our opening hours are Monday – Friday: 09:30 – 16:30.
Buddy & Selly buys second hand brand and designer fashion – whether women’s or men’s fashion, handbags, shoes or accessories.
There are just a few details you should keep in mind when selling to us:
- The items should be in very good condition
- No oversized, undersized, customized, altered items.
- No underwear, swimwear, sportswear, hosiery, watches.
- Occur in our trademark register.
Please understand that furs are not purchased by us. We only buy reptile leather if the processing complies with the Washington Convention on International Trade in Endangered Species and is certified accordingly.
Your garments meet our criteria? We look forward hearing from you
No, we do not buy children’s fashion!
In the Buddy & Selly trademark register you can see which trademarks we buy.
Attention! No plagiarism at Buddy & Selly.
Please understand that we need a copy of your identity card when purchasing very high quality brands. These brands include, such as, Balenciaga, Chloé, Fendi, Givenchy, Gucci, Hermès, Louis Vuitton, MCM, Miu Miu.
This is to protect the buyer and your data will be- according to our privacy agreement – treated confidentially of course.
No, Buddy & Selly does not require a purchase receipt. However, if it is still available, this will of course make it easier for us to evaluate your item and we will be happy if you bring it with you to the store or if you put it in your mail.
We at Buddy & Selly distinguish the following article states:
New: The item is new and unworn & with the original label.
Very good: The item was rarely worn, is flawless and has minimal signs of use.
Good: The item has already been worn, small flaws and traces of use possible.
Buddy & Selly gladly receives packages from abroad.
You can send us your parcels free of charge (via our submission form) from the following EU countries:
Luxembourg, Austria
You can send us your parcels from the following EU countries for a fee (you create your own shipping label):
Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d’Italia), Latvia, Lithuania, Malta, Monaco, Netherlands (except non-European territories), Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), Czech Republic, Hungary, Cyprus (except northern part).
It is free to send something to Buddy & Selly. Simply use our Buddy & Selly submission form and we will pay the postage (insured shipping up to 31 kg).
Please note that free shipping to us is currently only available from Germany, Austria and Luxembourg.
If you do not like our offer, we will gladly send you the items back insured and at our expenses. If your items are not included in our trademark register and/or do not meet our purchase criteria, you will be responsible for the return shipping costs.
Our team of experts checks the items first for authenticity, quality and timeliness. Based on these factors, as well as current demand and trends, our system calculates the purchase prices. Our purchase prices are based on the current parameters of the secondhand market and are adjusted daily to provide you with the best possible offer.
In the process of price determination, different factors are taken into account, such as the condition and timeliness of the items. With our finger on the pulse of time, we always strive to offer you a fair market price for your items
If you do not agree with our purchase price or if you do not want to part with your designer pieces, you will receive your items directly back when you visit our purchase store. If you have sent us your items by mail, we will of course send the goods back to you insured at your expense.
Once you have sent us your items by mail, you will receive a written price quote from us. Afterwards you are free to decide within the next 5 working days, if you want to accept our offer. The payout is a bank transfer or a voucher from one of our partners. Then you only have to send us your bank details and we will transfer the money to you. To make sure that the money is transferred to the right person, the seller and the account holder should be the same. As a rule, a transfer takes no more than 4-6 business days. In our purchase store you can also get a bank transfer.
After we have sent you our price offer, you have the choice to decide within the next 5 working days if you would like to accept our offer. Then you only have to give us your bank details and we will transfer the money to you. As a rule, this takes 4-6 working days.