How can we help you?

Every item we offer undergoes a careful inspection process with regard to its condition, quality and brand authenticity before we purchase it and offer it to our customers.

A whole range of authenticity features of the high-quality premium and luxury items are checked and assessed by our trained purchasing team. Our purchasing team receives regular training in this regard, as every luxury company of the various brands develops its authenticity criteria from time to time.

The items we offer are always 100% checked designer items.

For data protection reasons, we are unfortunately unable to send original invoices from previous owners. We also do not issue additional certificates of authenticity. However, if certificates are already available after purchase, we will be happy to provide them. But even without a certificate, you can use our invoice as proof that you have acquired a tested original.

If you have any questions, please contact us by e-mail via:

buy@buddyandselly.com

or by telephone via our free service hotline: +49 (0)40 877 080 21

Our customer service is available for you as follows, except on public holidays:

By e-mail: Mon - Fri from 9:00 - 18:00 PM

Telephone availability:

Mon-Wed from 9:00 - 18:00 PM,

Thu-Fri from 9:00 - 16:00 PM

Subscribe to our newsletter and receive a €20 welcome coupon. We will always keep you up to date with sales and discount promotions and inform you about the latest highlights in our online shop. You can of course unsubscribe at any time. You can also find more news on Facebook and Instagram. Follow us and stay up to date!

Please enter your e-mail address in the appropriate field at the bottom of our homepage and click on ‘Subscribe to newsletter’.You will receive an e-mail from us for the next steps of your registration.

Please confirm your registration by clicking on the link in the e-mail. This completes your newsletter registration and you will immediately receive the coupon code for the €20 welcome coupon by email.

To unsubscribe, simply click on ‘Unsubscribe newsletter’ at the bottom of the newsletter.

Please note here: Once you have unsubscribed from the newsletter, it is not possible to regenerate the coupon code.

Firstly, please check that your email address is spelt correctly and sign up again.Please also check the spam/junk mail folder in your e-mail inbox.

If you have not received a confirmation, please contact our customer service.

The €20 newsletter coupon for subscribing to the newsletter is valid for 14 days and can only be redeemed once with a minimum order value of €80. It will not be refunded or regenerated, even if you return the items in your order.

Newsletter coupons, discount coupons and goodwill coupons can be redeemed once per customer and order and will not be refunded or regenerated; the coupon will also expire if you return an item.

To redeem a coupon code, you should enter the code in the field provided on the way to the checkout before completing your order. Please note the redemption criteria. If all criteria are met, nothing should stand in the way of redemption.

Buddy&Selly ships all orders as an insured parcel. You can choose between delivery by our logistics partners DHL or UPS (outside Germany). Shipping within Germany costs €6.99. Delivery takes place within 3-4 working days after receipt of payment. It is also possible to send smaller parcels by parcel post. The same criteria apply as for shipping with DHL Paket.

Delivery abroad:

In EU countries, delivery takes place within 3-7 working days. We charge shipping costs of €8.99 for shipping to Austria. For all other EU countries we charge €14.99 shipping costs with DHL or UPS. You will always receive an email from us with a link to track your parcel when it is dispatched.

If you do not receive this, first check the correct spelling of the e-mail address in your customer account. Please also check the spam or advertising folder in your e-mail inbox.

Of course, our customer service will also send you your personal consignment number by e-mail if you can no longer find it. In this case, please contact us at the following e-mail address: buy@buddyandselly.com

We only ship to EU countries. Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic and Hungary.

Please note that island groups (Canary Islands, Balearic Islands, Azores and Channel Islands), and also due to Brexit, Great Britain cannot be supplied at the moment.

Buddy&Selly sends all orders - regardless of their size - as an insured parcel. You will receive an email from us with a link to track your parcel when it is dispatched.

You will receive a shipping confirmation email with your personal tracking link each time your order is handed over to the shipping service provider. Clicking on the link opens a window to the shipping service provider and your shipment tracking is called up.

If you have a customer account, you also have the option of tracking your shipment under your orders in your customer account.

If you have a customer account, you can also check your shipment tracking under your orders in your customer account.

If you are not able to see the progress of your shipment with DHL and UPS or if you can’t clearly see where your parcel has been delivered, please contact our customer service: buy@buddyandselly.com

Please note that it can take up to 48 hours for the shipment tracking to be updated after receipt of the dispatch confirmation.

We only send all parcels insured. In the event of loss or damage, it is therefore necessary to contact our customer service to initiate all further measures and possible steps. To do this, please send an e-mail to buy@buddyandselly.com and describe your concerns, stating the order number. Our customer service will then get back to you.

Please make sure to enter a valid delivery address. Especially when paying with PayPal, it is important that the delivery address entered with PayPal matches the address stored in the customer account, as PayPal obliges us to ship to the delivery address stored with PayPal without exception.

If you wish to change the delivery address after your purchase, this is only possible if the order is not yet in the dispatch process. We can no longer intervene in the dispatch process.

Please contact our customer service: buy@buddyandselly.com

We will be happy to dispatch your order on a desired date if this is still possible.

To do this, please contact our customer service team, stating the desired dispatch date and the corresponding order number at: buy@buddyandselly.com

Please note that orders for which payment has already been received cannot be guaranteed to be dispatched by the requested date, as the dispatch process is too far advanced in this case.

To ensure flawless technical and logistical processing, a combined shipping is not possible

We therefore recommend that you only place an order once you have all the items you want in your shopping basket. This not only saves you shipping costs, but also makes a contribution to the environment!

For logistical reasons, we are unfortunately unable to offer a pick-up and fitting. Our shop is an online shop only.

If your order is returned to us, the parcel will usually be processed as a return. If it is a delivery error, our customer service is for any questions available and can check whether a reshipment is possible. To do this, please contact buy@buddyandselly.com, stating your order number.

We accept the following payment methods: PayPal, credit card payment, purchase on account with the payment service providers Klarna, payment by installments and Amazon Pay.

To find out more about our payment methods, you will be redirected to our payment offer under the following link: Unsere Zahlarten

Depending on your chosen payment method, you will receive automatic information about your payment after placing your order. However, Buddy & Selly will not send you a payment confirmation for your purchase.

From us, the dispatch confirmation is proof of a positive transaction. As soon as we have received the payment, we will dispatch your purchase as quickly as possible.

After we have handed over your shipment to our shipping service provider, you will receive a notification from us to your registered e-mail address with the tracking link.

For the sake of the environment, we do not send invoices/delivery notes with your order. You will therefore receive your invoice in paperless form as a PDF file together with your dispatch confirmation by e-mail.

We are happy to offer you a free return within 30 days. Please register your return online here. Log in with your e-mail address (the same one you used for your order in your customer account) and your order number (on the invoice at the top right under the date).

Select the item you wish to return and enter the reason for the return next to it. Then click on ‘Print return slip’ at the bottom. You now have the option of printing out the returns note and the shipping label as a PDF.

We will also send the document to the email address provided. Our returns are also insured. Keep the dispatch note for your return in a safe place and quote the consignment number if you have any queries about the status of your return.

As soon as we have received the return, we will process your return as quickly as possible within 14 days and refund the purchase price using the payment method you originally selected. You will also receive a notification to your registered e-mail address.

There is no direct confirmation after receipt. As all returns generated via our returns portal are insured, you have the option of tracking your return online on the DHL portal.

You can use the following link to access DHL shipment tracking:

https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html

As soon as the processing of your return shipment begins, you will receive information about this via email.
You will also find information about the complete processing time.

Once your return has been processed, you will receive a further email confirmation of your refund with the corresponding credit note attached.

Provided you send your purchase back to us with our return label, all parcels are insured. Be sure to keep the dispatch note for your return and quote the consignment number if you have any queries about the status of your return.

If your return does not reach us, this can only be traced by us and the respective shipping company using the consignment number. We will initiate an investigation on your behalf and refund the value of your return if it is proven to be lost.

Please contact our customer service for this: buy@buddyandselly.com

Unfortunately, it is not possible for us to provide our returns label in any other way. Perhaps you have a printer in your circle of friends and family or at work? It is also possible to have prints made in a copy shop near you. As your return is only free with our label, we would ask you not to do without our service. You have 30 days to return your order.

However, if you do not wish to use the service and return the goods at your own expense, please use the following address for the return shipment (we recommend insured return shipment):

Sachsenland Transport/Logistik GmbH
Buddy&Selly Retourenabteilung
Magdeburger Straße 580
01067 Dresden
Germany

Please note that we can only accept returns from EU countries, as we do not cover return shipping and customs costs. Return shipping is only possible for returns from countries to which we also ship.

You will generally receive your invoice with your dispatch confirmation as a PDF file. You can use the order number or the order number from your order confirmation to register your return.

In our shop you will find high-quality second-hand brands and designer fashion. This means that most of the items are unique. Unfortunately, we cannot offer you an exchange.

However, we regularly put new items online and you can use the magnifying glass function to search for individual items.

All orders that are not yet in the shipping process can be cancelled. Please contact our customer service by e-mail: buy@buddyandselly.com

If your order is not yet in the shipping process, cancellation may be possible.

Please contact our customer service by email: buy@buddyandselly.com

If your purchase is already too far along in the shipping process, we offer free returns within 30 days.

Please register your return online via our returns portal. Log in with your email address (the same one you used for your order in your customer account) and your order number (you can find this on your invoice receipt at the top right under the date).

If there is a problem with your purchase or you are not satisfied with your purchase, please contact our customer service team promptly with the relevant order number: buy@buddyandselly.com.

The complaint period for second-hand items is generally one year. If you wish to make a complaint about your item after this period, it is unfortunately no longer possible to return it.

We are unable to answer specific questions about items as all items are already in our warehouse dnd ready for dispatch. We hope for your understanding.

If you are dissatisfied with your purchased item or have explicit questions about the processing, please contact our customer service by e-mail buy@buddyandselly.com or by phone +49 (0)40 877 080 21.

Before placing an order, you can change your delivery address for an existing customer account in the "My account" area under "Addresses".

For address additions, use the address addition field for a correct address transmission.

When changing the delivery address, please also pay attention to your payment method. If you are paying with PayPal, it is important to enter the correct address in your PayPal account.
Due to buyer and seller protection, we are generally obliged to deliver to the address provided by PayPal in order to ensure a smooth process.
If you wish to change your address after a purchase, a change of address is unfortunately no longer possible for reasons of buyer and seller protection.

Benefit from the advantages and create your personal customer account on Buddy & Selly. Save time on your next order: conveniently manage your billing and delivery addresses.

View and manage your orders at any time. Personalize your preferences to see the labels and sizes that interest you. This gives you full control over your purchases on Buddy & Selly. Your personal data is treated confidentially, because the security of your data is our top priority.

Yes, you can also order from Buddy & Selly with a guest account. However, we recommend that you create a customer account, as the functions we provide will make shopping much easier for you.

If you are still hesitating to register or have further questions, please contact us at buy@buddyandselly.com.

You can add items to your wish list that you would like to view or buy at a later date. Simply click on the button with the heart on the item.

It is necessary that you are already logged into your customer account so that you have access to your wish list from any device and your favorites are also saved. When you open the wish list, you will see all the items you have saved. By clicking on ‘Add to shopping basket’, you can then add your favorite items directly to your shopping basket.

If you have a customer account and have forgotten your password, simply use our ‘Forgotten password’ function in the login area. A new window will open when you click on the function - you can then enter your e-mail address here and you will receive an email with a link to reset your previous password.

If you click on the link, you will then have the option of creating a new password.

To change your password, you must first log in with your e-mail address and existing password. Then click on ‘Password’ in your customer account and change your password there.

You can customize your delivery address in the ‘My Account’ area under ‘Addresses’.
For address additions, use the additional address field for correct address transmission.

When changing the delivery address, please also pay attention to your payment method. If you are paying with PayPal, it is important to enter the correct address in your PayPal account.

Due to buyer and seller protection, we are generally obliged to deliver to the address provided by PayPal in order to ensure a smooth process.